If you want the practical version — when to use the in-chat button versus email, what details to include — that's covered in our reporting guide. This page is the behind-the-scenes one: what genuinely happens once you've already pressed Report, step by step, without dressing it up as more automated or more dramatic than it actually is.
Pressing Report does two things immediately: it ends your current session, and it creates a record with the session details attached — the category you selected, an identifier for the session, and a timestamp. That's the entirety of what gets captured. There's no metadata snapshot of "WebRTC fingerprints" or behavioral scoring happening in the background, because Chatzyo doesn't run that kind of system. The report itself, plain and simple, is what exists going forward.
A person on our team opens the report and sees the category you picked and whatever context came with it — nothing more, because nothing more was ever recorded. There's no video to rewatch, no transcript to read, since Chatzyo doesn't store either. This is a genuine limitation worth being upfront about: the moderator is working from the report itself, not independent evidence, which is exactly why being specific in what you select and write matters.
From there, they decide what fits — a warning, a temporary restriction, or something more serious, following the same enforcement table laid out in Section 7 of our Terms of Service. There's no automatic "statistically certain" instant-ban step before a person looks at it. Even the clearest violations still go through a person making that call, just quickly.
No, and this part is genuinely true, not exaggerated. Reports on Chatzyo are one-directional. If action is taken against someone, they have no way of seeing who reported them, what was said about them, or when the report was filed. There's nothing in the system that surfaces that information to them at all.
That said, it's worth a moment of honesty about the limits of anonymity in a 1-on-1 conversation: if you were the only other person in that specific session, it's not hard for someone to guess that the report, if one happened, probably came from you — that's just the nature of a two-person conversation, not something Chatzyo's reporting system itself reveals.
A single report on its own doesn't trigger an automatic restriction — a person reviews it and decides, which is itself a safeguard against one annoyed user trying to get someone banned out of spite. Multiple reports about similar conduct in a short window naturally get a closer look, simply because a pattern is more informative than one data point, but that's a person weighing context, not an automated "five reports in thirty minutes" threshold triggering anything by itself.
If you believe a restriction was the result of a bad-faith report rather than something you actually did, the appeal path is the same as any other case: reach out through our Contact page with what you remember about the session, and we'll look at what we actually have.
Two different questions deserve two different answers: "how do I report someone" is a how-to, and "what actually happens after" is more about trust in the system itself. We thought the second question deserved its own honest answer rather than a few lines tacked onto the practical guide — especially since it's the kind of thing that's easy to overstate with impressive-sounding technical language instead of just describing the real, more modest process plainly.